Policies
We want you to be exceptionally happy with Gallup & Stribling Orchids plants & service. If you have any questions, concerns, or feedback, we welcome you to reach out to us.
Please refer to our company policies.
REFUNDS
We gladly offer exchange or store credit within 7 days with a receipt. No plant refunds. Sale items final.
SPECIAL ORDERS & HOLDS
We are happy to special order, hand-select, and hold plants from our shop & greenhouses especially for you.
Special orders & holds of plant material require advance payment in full.
No holds longer than 14 days. Long-term holds of plants are subject to housing fee.
CUSTOM DESIGN ORDERS & ARRANGEMENT REFRESH
Custom design & refresh orders require 24-hour advance notice. Same day service only if time allows.
Please place orders by 11am Monday-Friday for next day pick up or delivery Monday-Saturday.
STORE PICK UP & DELIVERY
Store pick up & delivery is available during business hours only.
Local delivery is available to the following Santa Barbara & Ventura County communities: Goleta, Santa Barbara, Montecito, Summerland, Carpinteria, Ojai, Ventura, Oxnard, Camarillo.
$75 minimum purchase for delivery.
Delivery fee varies according to location.
Additional delivery fee applies to oversize items.
Payment required when order is placed.